Commercial Subscription Architecture
This document outlines the commercial tier structures, service availability targets, and support response commitments for TASQ-ONE Work OS.
1. Subscription Plans Breakdown
● ACTIVE & AVAILABLE
Free Starter Pilot
₹0 / forever
- Up to 5 team members
- Unlimited Kanban deliverables
- Core Groq AI Decomposer
- PostgreSQL RLS security
PHASE 2 ROADMAP
SMB Pro
₹999 / org / mo
- Unlimited team members
- Priority Groq AI 70B
- Automated Slack release cards
- 10GB Cloudflare R2 storage
PHASE 2 ROADMAP
Enterprise Scale
₹2,499 / org / mo
- Custom domain + SSL
- SAML/SSO Authentication
- 99.99% Uptime commitment
- Dedicated SLA agreements
2. Service Availability & Infrastructure
- Free Starter Pilot: Provided on a high-availability best-effort basis across Supabase, Cloudflare, and Render cloud nodes.
- Scheduled Maintenance: Conducted during off-peak Indian business hours with advance dashboard announcements.
- Data Redundancy: Managed PostgreSQL volume backups and multi-region replication via Supabase.
3. Support Response SLA
| Severity Tier | Target First Response Time | Support Channel |
|---|---|---|
| Critical (Workspace Outage) | < 2 Hours | Priority Email (tasqoneworkos@gmail.com) |
| Standard (Feature / Task Issue) | < 8 Hours | Email Desk |
| General Inquiry / Pilot Setup | < 24 Hours | Email & Documentation |